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Name and DescriptionTypeLU DateActionRate
Talkdesk White Paper - Great Expectations: Satisfying the Modern Consumer
Most leaders recognize the importance of customer experience. And many organizations are, at lea... 		9/22/2021
Talkdesk Global Contact Centre KPI Benchmarking Report
2020 was a more demanding year than we ever could have expected. The global repercussions of CO... 		9/22/2021
How to Engage and Retain Your Contact Center Team During a Challenging Year
A webinar hosted by GTACC and LANtelligence As contact centers bring everyone back to the office... 		7/13/2021
GTACC 2019 - Toronto Firefighter's Toy Drive
Thank you to attendees of GTACC 2019 for heping us to support the Toronto Firefighter's Toy Drive 		11/18/2019
5 Tips to Attract Superstar Contact Centre Employees
5 Tips to Attract Superstar Contact Centre Employees 		6/11/2019
Best Practices to Attract Top Talent to your Contact Centre
Best Practices to Attract Top Talent to your Contact Centre 		6/11/2019
Demystifying AI - GTACC 2018
Demystifying AI breakout panel from GTACC 2018 conference on innovation and adoption 		12/19/2018
Leveraging Visuals to Build Your Knowledge GPS
Presented by Procedure Flow 		12/19/2018
Fonolo - The Impact of AI in Customer Experience
Fonolo - The Impact of AI in Customer Experience 		10/19/2018
GTACC Measuring What Matters
Why measure? What to measure? What are the essential KPIs and diagnostic metrics? Best practices ... 		10/3/2018
 
 
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