12/1/2010 - Infinite Media Announces Delivery of Interactive Device and Training Videos to WIND Mobile
Toronto, ON – Today, Infinite Media, an integrated digital company, announced its delivery of eleven new training and device videos with interactive elements to WIND Mobile. The completion of the project is yet another milestone in Infinite Media’s partnership with WIND Mobile. In 2009, Infinite Media collaborated with WIND to develop a complete end-to-end Learning and Knowledge Management solution, which included brand training and development of all courses and print collateral for WIND’s on-boarding Launch Training Academy, as well as the development of WIND’s online content distribution portal – WINDipedia.
The new interactive training videos were primarily created for WIND’s third-party partners; who provide WIND devices and plans at third-party locations. Eight modules focused on the operation of devices, as well as their features and important selling points, and cover devices by BlackBerry, Huawei, Samsung, Nokia and HTC. The training modules cover pertinent training information regarding the WIND Brand, WIND calling and data plans, and zone coverage on offer for customers. Since the third-party dealers are not necessarily mobile providers, this training was especially important to WIND to ensure their brand and offers are presented accurately and with excellence in customer service.
"These new modules we have created for WIND are yet another great example of the partnership between WIND and Infinite Media", said Brad Sellors, Managing Director of Infinite Media. "These device and training modules will increase the speed of training for WIND’s third-party partners, ensuring alignment with WIND’s brand and customer service standards."
Infinite Media authored the new training modules on DVD, but they are not typical DVD videos – they include interactive exercises and quizzes, for which the learner utilizes the DVD remote to complete the training. In addition, Infinite Media also authored the courses for distribution on WINDipedia’s online learning management system, making them available to WIND’s entire workforce.
About WIND Mobile:
WIND Mobile provides voice, text and data services to Canadians on a next-generation wireless network and is committed to offering a level of wireless service presently not available in Canada. WIND Mobile is built on actual conversations that are happening with Canadians who are passionate about wireless and creating a better mobile offering nationally. For more information, please visit: www.WINDmobile.ca.
About Infinite Media:
Infinite Media Ltd (Infinite Media) is an integrated digital company. We are idea generating, process-driven, and results-oriented collaborators with over 15 years of experience providing intelligent answers to top global brands. Our consulting and production services include optimized marketing, learning, and software solutions that deliver measureable results. Our cloud based platform, InfiniteKM, is a robust suite of Customer Experience (CX) and Knowledge Management (KM) tools to engage your organization to sell more and service better. Brands adopt the platform to ensure a consistent customer experience across any channel, get closer to their audiences, and position themselves as leaders in customer success. We make video publishing, content management, and measurement simple and secure. Please visit us at www.infinitekm.com, www.infinitemedia.com, or contact us at pr@infinitemedia.com for any inquiries.