10/22/2010 - Infinite Media Announces the Launch of Fairmont Hotel & Resort’s Building Revenue Strategies Web-based Portal

Toronto, ON - Today, Infinite Media, announced its delivery of Fairmont Hotel & Resort’s Building Revenue Strategies – a web-based portal built on Infinite Media’s Knowledge Management (KM) system, housing key learning directives presented by Fairmont Leaders. The site content, which focuses on revenue and strategic planning, building entrepreneurial skills, and consumer insights and trends, has been made available to Fairmont’s General Managers and leadership teams.

Teaming up with Fairmont Hotels & Resorts’ Learning & Development department, Infinite Media travelled to the Fairmont Mayakoba in Mexico to capture on film the plenary sessions given by Fairmont Leaders at their 2010 General Managers Conference. Recognizing the value of the knowledge and insight presented by industry leading professionals, Fairmont Hotels & Resorts called on Infinite Media to further develop a distribution platform for the content.

The result is Building Revenue Strategies – which is delivered by Infinite Media’s KM system and incorporates a customized version of Infinite Media’s revolutionary IM Presenter tool, combining video of the speakers’ presentations alongside (and in proper timing) other relevant graphics, supporting images or animations.

“We are thrilled to be a part of the ongoing success of this iconic brand,” said Brad Sellors, Managing Director, Infinite Media.

Building Revenue Strategies demonstrates another successful partnership between Infinite Media and Fairmont Hotels & Resorts, the first being Fairmont’s worldwide training initiative the Fairmont Service Promise. Infinite Media produced brand-aligned print materials and video testimonials highlighting how Fairmont Colleagues accomplish their company mission of “Turning Moments into Memories” for their guests. This initiative is currently being refreshed, with Infinite Media producing follow-up print materials and new video testimonials, demonstrating Fairmont’s service excellence in English, French, Spanish, Mandarin, Arabic and German.

About Fairmont Hotels & Resorts:
A leader in the global hospitality industry, Fairmont Hotels & Resorts is an extraordinary collection of luxury hotels, which includes iconic landmarks like the Fairmont Singapore, Fairmont Le Montreux Palace in Switzerland and New York's The Plaza.  Fairmont hotels are one-of-a-kind properties where sophisticated travellers can discover culturally rich experiences that are authentic to the destination. Situated in some of the most exclusive and pristine areas in the world, Fairmont is committed to responsible tourism and is an industry leader in sustainable hotel management with its award-winning Green Partnership program. Fairmont's portfolio includes 56 distinctive hotels, with plans to develop over 20 new properties in the coming years in destinations as diverse as Shanghai, Abu Dhabi and Anguilla.
Fairmont is owned by Fairmont Raffles Hotels International, a leading global hotel company with 90 hotels worldwide under the Raffles, Fairmont and Swissôtel brands. The company also owns Fairmont and Raffles branded Residences, Estates and luxury private residence club properties.  For more information or reservations, please call 1-800-441-1414 or visit

About Infinite Media:
Infinite Media Ltd (Infinite Media) is an integrated digital company. We are idea generating, process-driven, and results-oriented collaborators with over 15 years of experience providing intelligent answers to top global brands. Our consulting and production services include optimized marketing, learning, and software solutions that deliver measureable results.  Our cloud based platform, InfiniteKM,  is a robust suite of Customer Experience (CX) and Knowledge Management (KM) tools to engage your organization to sell more and service better. Brands adopt the platform to ensure a consistent customer experience across any channel, get closer to their audiences, and position themselves as leaders in customer success. We make video publishing, content management, and measurement simple and secure. Please visit us at,, or contact us at for any inquiries.  

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