2/1/2013 - Fairmont Hotels & Resort's Fairmont Leadership Promise program completed by Infinite Media

Toronto, ON – Today, Infinite Media, an integrated digital company, announced the completion of yet another milestone project with Fairmont Hotels & Resorts; the Fairmont Leadership Promise.
The Leadership Promise program builds on the success of the Fairmont Service Promise Program which was also developed by Infinite Media and FranklinCovey. The Leadership Promise program has been developed for the Fairmont leadership team managing employees; helping them to lead, motivate, and energize staff based on Fairmont’s mission of “Turning moments into memories” for their guests worldwide. For the program, Infinite Media helped to develop comprehensive, Fairmont-branded, e-learning materials in multiple languages to be deployed to every team member, ensuring a consistent brand message and customer experience for each and every guest everywhere in the world.
Infinite Media partnered with Fairmont Hotels & Resorts in 2009 to produce materials for the Fairmont Service Promise – a key strategic initiative reaffirming the luxury hotel chain’s brand promise of “Turning Moments into Memories” for their Guests worldwide. The initiative provides all Fairmont locations with consistent messaging on service delivery, and the program is undertaken by all Fairmont Colleagues – of which there are over 30,000 worldwide. The Fairmont Leadership Promise program takes this initiative a step further ensuring that leaders have the tools they need to drive their teams to success in providing a world-class experience for guests.
“We are thrilled that Fairmont Hotels and Resorts has come to us again to continue the great work we did with the Fairmont Service Promise. Customer Experience is our passion and our whole team is excited to share our e-learning expertise to help the world’s best brands meet their goals.” – Brad Sellors, Managing Director, Infinite Media
About Infinite Media:
Infinite Media Ltd (Infinite Media) is an integrated digital company. We are idea generating, process-driven, and results-oriented collaborators with over 15 years of experience providing intelligent answers to top global brands. Our consulting and production services include optimized marketing, learning, and software solutions that deliver measureable results.  Our cloud based platform, InfiniteKM, is a robust suite of Customer Experience (CX) and Knowledge Management (KM) tools to engage your organization to sell more and service better. Brands adopt the platform to ensure a consistent customer experience across any channel, get closer to their audiences, and position themselves as leaders in customer success. We make video publishing, content management, and measurement simple and secure. Please visit us at,, or contact us at for any inquiries.
Fairmont Hotels & Resorts:
A leader in the global hospitality industry, Fairmont Hotels & Resorts is a celebrated collection of distinctive hotels that includes iconic landmarks like Fairmont Le Château Frontenac in Quebec City, Kenya's Fairmont Mount Kenya Safari Club, and London's The Savoy, reopening later this year following an extensive restoration program. Fairmont hotels are one-of-a-kind properties where sophisticated travelers can discover culturally rich experiences that are authentic to the destination. Situated in some of the most exclusive and pristine areas in the world, Fairmont is committed to responsible tourism and is an industry leader in sustainable hotel management with its award-winning Green Partnership program. Fairmont's portfolio includes 56 world-class hotels, with plans to develop over 30 new properties in the coming years in destinations as diverse as Shanghai, the Philippines and India.
Fairmont is owned by Fairmont Raffles Hotels International, a leading global hotel company with 91 hotels worldwide under the Raffles, Fairmont and Swissôtel brands. The company also manages Fairmont and Raffles branded Residences, Estates and luxury private residence club properties. For more information or reservations, please call 1-800-441-1414 or visit



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