6/3/2021 - Infinite Media Honours Call Center Professionals as Partner of the GTACC 2021 Virtual Customer Service Excellence Awards
Toronto, June 3, 2021
Infinite Media, an integrated digital company, is proud to announce its sponsorship of the GTACC 2021 Virtual Customer Service Excellence Awards.
As a GTACC Board member and long-time supporter of the Greater Toronto Area Contact Centre Association (GTACC), InfiniteKM is pleased to sponsor the 2021 GTACC Awards as lead technology partner.
The GTACC Awards are held each year providing an opportunity for organizations within the GTA to recognize and honour their call centre teams. This year’s theme, Celebrating the Fireworks in Our Industry, was chosen to highlight the people and teams who have embraced digital transformation and shone their light on customers and coworkers through the challenges of the past year.
This year’s event takes place on June 3rd and with COVID-19 restrictions in place, will once again held virtually. With a strong focus on harnessing technology to create a memorable experience, the organizing team, led by InfiniteKM Managing Director Brad Sellors, built on the success of last year’s event to once again execute a virtual event that is meaningful, engaging, and fun for attendees
“Brad and the Infinite Media team have been invaluable in assisting with the nurturing of the idea and the ongoing support to make the events happen. Together we have help raise awareness of CX leaders and provide recognition to those folks making it happen as the face of the brands as they service customers all while we generate desperately needed funds for our GTACC charities.” – Sangeeta Bhatnagar, GTACC Board Chair
InfiniteKM would like to congratulate all of this year’s winners as well as the entire GTACC team for creating and executing a fantastic event as we all look forward to being together again soon.
About Infinite Media
Infinite Media Ltd (Infinite Media) is an integrated digital company. We are idea generating, process-driven, and results-oriented collaborators with over 15 years of experience providing intelligent answers to top global brands. Our consulting and production services include optimized marketing, learning, and software solutions that deliver measurable results. Our cloud-based platform, InfiniteKM, is a robust suite of Customer Experience (CX) and Knowledge Management (KM) tools to engage your organization to sell more and service better. Brands adopt the platform to ensure a consistent customer experience across any channel, get closer to their audiences, and position themselves as leaders in customer success. We make video publishing, content management, and measurement simple and secure. Please visit us at www.infinitekm.com, www.infinitemedia.com, or contact us at pr@infinitemedia.com for any inquiries.
About the Greater Toronto Area Contact Centre Association
GTACC is a non-profit knowledge exchange, think tank and networking association with industry, government and service provider representation.
Founded in 2002 as a think tank with occasional meetings, by 2005 the evolution had begun. With amazing support from industry, government and service providers, GTACC organizes regular events to share information on industry related topics and best practices, keeping our membership on the leading edge of industry issues and initiatives.
As technology and innovation continue to change the face and role of the contact centre, GTACC has been forefront in bringing the influencers and answers to common challenges to our members through the support of some of the most respected voices and brands in the global marketplace.
Our events cover a wide array of topics so that there is always something for everyone. We believe in keeping our sessions positive and interactive to help build and strengthen businesses, leaders and communities.
A strong part of GTACC’s vision is the desire to give back to the communities we serve. Since 2010, GTACC events have helped support various causes such as the Toronto Fire Fighters Toy Drive, Daily Bread Food Bank, Room to Read and various smaller charities.
GTACC supports members from coast to coast, recognizing the strength of the contact centre industry across Canada. GTACC sessions are typically held in the Greater Toronto Area including Brampton and Mississauga.