7/5/2021 - InfiniteKM Provides Powerful Knowledge Management Tools to Empower Contact Center Agents for Large Financial Services Company
Toronto – July 5, 2021
Infinite Media, an integrated digital company, empowers contact center teams with cutting edge knowledge management and compliance tools to provide an exceptional customer experience with up-to-date and accurate information at their fingertips. Since 2017, a large financial services company has found success with a customized knowledge management and compliance portal built on the InfiniteKM’s secure framework. Each day, thousands of domestic and international contact center representatives log on to the platform and wow customers with knowledge and timely answers facilitated by the exceptional search capabilities of the InfiniteKM eLibrary knowledge base, easy to use communications tools, and impactful training features.
InfiniteKM knowledge management and training portals support contact centre teams by providing a centralized space to complete training, track their progress, access knowledge resources, and receive communications from portal administrators.
Portal administrators further benefit from a number of administrative features including an ability to customize content for specific user groups, organize lessons into modules and courses, and run a variety of reports.
“With the transformative changes that have seen more and more organizations move to a remote or partly remote model, we are privileged to partner with great innovative brands to help ensure that their teams are prepared with the tools and training they need to deliver the best customer experience from anywhere in the world” – Brad Sellors, Managing Director, InfiniteKM
InfiniteKM portals give organizations and their contact center teams a competitive advantage by facilitating training and communication, ensuring all contact centre team members are up to speed and empowered to provide the highest level of customer service.
About Infinite Media
Infinite Media Ltd (Infinite Media) is an integrated digital company. We are idea generating, process-driven, and results-oriented collaborators with over 15 years of experience providing intelligent answers to top global brands. Our consulting and production services include optimized marketing, learning, and software solutions that deliver measurable results. Our cloud-based platform, InfiniteKM, is a robust suite of Customer Experience (CX) and Knowledge Management (KM) tools to engage your organization to sell more and service better. Brands adopt the platform to ensure a consistent customer experience across any channel, get closer to their audiences, and position themselves as leaders in customer success. We make video publishing, content management, and measurement simple and secure. Please visit us at www.infinitekm.com, www.infinitemedia.com, or contact us at pr@infinitemedia.com for any inquiries.