InfiniteKM Provides the Tools to Accelerate Results

InfiniteKM is a cloud based sales and service enablement platform supporting channel sales and contact centers. Our platform ensures consistent Customer Experience (CX) at all touchpoints through superior Knowledge Management (KM) - enabling brands to sell more and service better.

Premiere organizations rely daily on InfiniteKM to ensure their teams and customers get the right information, up-to-date and relevant, across all channels for improved CX, and better adherence to compliance. They also leverage the platform to strategically drive leadership alignment, build team culture, and increase employee engagement - further improving their ability to deliver great CX.

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InfiniteKM is Knowledge Management for Customer Experience; the cloud-based platform supports financial services by mobilizing teams with the right knowledge to provide the best experience to end customers. The InfiniteKM platform is optimized for mobile devices as well as desktop so both your internal and external teams have the knowledge to keep pace with pricing, policy, and procedure changes as well as technological advances.

Call Center Week 2015 was a huge success. Look out at the 0:20 mark to see Brad and Shawna featured in the official event trailer. See you in 2016!



How InfiniteKM Helps You Succeed

InfiniteKM helps companies succeed by providing solutions that address formidable CX challenges ubiquitous to all industries and all verticals. Solutions such as:

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Fast and relevant search results backed by powerful analytics for improved productivity
  • IDC Reports state that employees spend 18.5% of their time searching for information and that these searches are successful less than 50% of the time. This means an employee is losing almost a whole day a week.
  • The InfiniteKM Platform will reduce this search time dramatically and provide the necessary analytics to enable further refinement and increase the speed at which information is gathered and distributed. Cost savings on search alone per employee can be as high as $12,000 per employee per year based on an average salary of $75,000. (Source: IDC's Information Worker Productivity Survey)
  • Infinite Media has shown, through deployments of the platform, a 67% decrease in the amount of searching done by employees. This is a result of the role-based organization and presentation of documents and information to each employee.

Robust tools to maximize the effectiveness and value of internal communications
  • Research shows that it takes 64 seconds after an email interruption for staff to refocus and get back into the work they were doing before the interruption.
  •  The InfiniteKM Platform has a wide range of internal communication channels to help maximize the effectiveness and value of internal communications. Using the built in video and presentation tools for communication consumes 80% less time than reading the equivalent ‘All Staff’ emails.
  • “Companies with effective internal communications have a 15.7% higher market value and deliver 29% higher shareholder return.” (Watson Wyatt’s worldwide study; 2011)

Faster onboarding and campaign deployment with greater adherence to compliance
  • “Employment of representatives in contact centres is projected to grow 38% from 2012 to 2022 to 2.7 million positions in the U.S. alone - faster than all other occupations - while the average annual turnover within this sector is more than 50%.” (Bureau of Labor Statistics, 2013)
  •  With its powerful learning and communications tools, InfiniteKM gets employees up-to-speed quickly, ensuring they adhere to policies and procedures, and delivering great CX.

Greater employee engagement for better CX and greater ROI
  • "Mergers and acquisitions will continue to disrupt operational efficiencies making employee engagement paramount to success. 70% of contact centres plan to expand the use of virtual agents in 2015 requiring executives to rethink employee engagement strategies." (Salesforce, 2014)
  • InfiniteKM provides the tools, training, and rewards recognition to support employee engagement and success. In turn, studies show that engaged employees miss less work, perform better, and are more supportive of changes and willing to make them happen.
  • The end result is a greater ROI through reduced turnover and more engaged emoployees who have the knowledge, skills, and socialization to corporate culture required to deliver the kind of great CX needed to be competitive


Knowledge Management (KM): Tools to Accelerate Business Results



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Contact us to learn more about how the InfiniteKM Platform can accelerate growth and improve your business!
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Infinite Media, 56 The Esplanade, Suite 510, Toronto Ontario, M5E 1A7
Tel. (416) 367-0123  Fax (416) 366-1244

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